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Letters of Instruction
5 Steps to Writing Effective Letters of Instruction
A letter can be a good way to provide instructions to business associates such as clients, customers, employees, or colleagues. Letters add a personal touch, which can create goodwill and motivate the recipient to follow the instructions. The following tips will help you write effective letters of instruction.
Provide details about why and how something works. When possible, explain why instructions should be followed. If recipients know the consequences of not following the instructions, they may be more motivated to do so.
Consider this example: An air purifier contains a permanent filter and a disposable
An explanation about the importance of replacing the pre-
Instructions are generally mass produced or disseminated through form letters. This is why personalized letters of instruction can be so useful, particularly for customers and clients. They establish goodwill, show the recipient that their needs are important, and help businesses build excellent reputations.
Therefore, the benefits of personalized letters of instruction can outweigh the time, effort, and costs associated with creating them.
Maggio, R. & Griffin, J. 2001, 1998. The Big Book of How to Say It. New York: Prentice Hall.
Sparks, S.D. 1999. The manager’s guide to business writing. New York: McGraw Hill.