How to Write Sensitive Letters
Nine Tips for Writing Letters Concerning Sensitive Matters
Discussing delicate or difficult matters can be unpleasant and stressful. Sometimes
talking with the person face-
Letters about delicate or troubling matters are not easy to write because many of us do not want to cause conflict, hurt someone, or risk hurting ourselves. Sometimes, however, we cannot avoid writing this kind of letter. The steps listed above can help us create factual letters that show understanding, express good intentions, and successfully address the situation.
Rosalie Maggio and Jack Griffin. The Big Book of How to Say It, New York: Prentice Hall, 2001 & 1998.
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