Unsatisfactory Job Performance
How to Discuss Unsatisfactory Work with Employees
Discussing inadequate job performance with an employee can be difficult. People don't like to be criticized – even if the criticism is constructive or warranted. And what employee wants to redo a project or assignment, particularly if he/she is satisfied with the work? Moreover, managers may feel uncomfortable providing negative feedback to workers, especially if either or both parties cannot properly manage conflict.
The following steps can be taken to tactfully tell an employee to modify or redo an assignment:
This technique is intended to provide important feedback and constructive criticism
without demoralizing employees. How well it is received will depend on the employee's
personality and receptivity. For example, sensitive employees might view any criticism
– no matter how it is presented – negatively and feel a sense of failure or shame.
And hostile employees might get immediately defensive, even if you are non-
One thing, however, is certain: Requesting that an employee redo a task is more likely to be a positive interaction if it is communicated with discretion, empathy, and kindess. This method can also contribute to building and maintaining positive relationships with employees.
Gabor, D. 1994. Speaking Your Mind in 101 Difficult Situations. New York: Simon & Schuster.
© 2014 Katherine Williams. All rights reserved.
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